Fast connection. Up to 2Mbps downstream* and 250kbps upstream.
Static IP address. Enables VPN access for home workers.
FREE TRS spam filtering on all your email. An automated filtering system
removes the hassle of dealing with junk mail.
Unlimited email addresses. Create a separate account for every user.
TRS Dial Companion service. Dial into your broadband email account remotely.
Electronic Fax. Receive faxes straight to your printer or desktop, with uninterrupted use of the Internet and phone line.
Choice of connection equipment. Select the broadband hardware that best suits your needs.
20MB web space. Create your own web presence.
* Access to our top 2Mbps connection (maximum speed) is dependent on the proximity of your telephone connection to the BT exchange. In some areas only 1Mbps or 500kbps connections may be available.
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Use the phone and Internet at the same time. Make and receive voice calls while online.
Unlimited access with no restrictions. Our unlimited usage policy means you don’t have to worry about how long you stay online.
Save time. No waiting for a dial-up connection and you can download data at up to 2Mbps*.
Easy to install. No need for an engineer to visit your home and new connections are simple to set up by yourself.
Share your bandwidth. Link more than one computer to your broadband connection.
Peace of mind. Our Internet specialists provide 24/7 telephone and email support. (Calls charged at local rates from standard land lines.)
* Access to our top 2Mbps connection (maximum speed downstream) is dependent on the proximity of your telephone connection to the BT exchange. In some areas only 1Mbps or 500kbps connections may be available.
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Speed
The service operates downstream at up to 2Mbps and upstream at up to 250kbps, offering always-on, unmetered access and unrestricted 24-hour TCP/IP traffic. The speed of a broadband connection is determined by the distance between your telephone line and the local BT exchange. While the majority will be able to receive 2Mbps, depending on your distance from BT’s exchange you may only receive 1Mbps or, in extreme cases, 500kbps.
Installation
Broadband requires a standard analogue phone line provided by BT. The service can be taken from any extension socket subject to the correct use of microfilters. The service is a self-install offering, so no engineer visits are required. The service gives you the freedom and flexibility to select the appropriate modem or router and the correct number of microfilters for your specific requirements – either from our range of fully supported broadband devices or from an alternate provider.
Router and Modem Selection
We offer 3 Customer Premises Equipment (CPE) options with the TRS HomeOffice service, all of which are supported by our technical support teams. The SpeedTouch ST330 modem is our entry-level product and is ideal for single-user connections. The SpeedTouch ST510 is a four-port Ethernet router, giving you the flexibility to network your home or office. The SpeedTouch ST580 Wireless Router gives you the option to create your own wireless network. We also offer a choice of wireless adapter cards for PCs and laptops, so you can purchase everything you require to get up and running quickly.
Contention
The service is contended at 50:1 (i.e. up to 49 other users could share the bandwidth).
Web space
20MB homepage web space.
Host name
Customers are allocated a standard hostname, for example, hostname.demon.co.uk
Email
Unlimited POP3 email addresses.
Mail delivery is via POP3. We do not yet support SMTP mail delivery for TRS HomeOffice products.
IP address assignment
A single static IP address is assigned. As you may choose to be permanently connected to the Internet whenever your computer is switched on, it is advisable to install a security system, such as a firewall with this service. For more information please contact our product specialists.
Electronic Fax to Email
No need for additional equipment, paper or dedicated phone line to receive incoming faxes.
TRS Dial Companion
This tool allows you to dial into your broadband account remotely, providing access to webmail and Electronic Fax services. It is charged on a pay-as-you-go basis and has no subscription or set-up fees (terms and conditions apply).
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Technical support
TRS Home gives you peace of mind with its 24/7 email and telephone support. To reach one of our technical specialists email helpdesk@demon.net or call 0871 271 9666*.
* Calls cost 10p a minute from a standard BT line; other networks and mobiles may vary.
Support boundaries
The table below outlines the areas that are fully supported by our technical specialists. If you are using hardware or software that does not come as part of your TRS package we will only be able to give general advice.
TRS HomeOffice support options overview
Supported
Online help available
Unsupported
Equipment supported
SpeedTouch 330*
Y
Y
-
SpeedTouch 510*
Y
Y
-
SpeedTouch 580*
Y
Y
-
Self-sourced equipment**
-
-
Y
TRS Services
Electronic Fax
Y
Y
-
Homepage hosting
Y
Y
-
Mail – incoming (POP3 only)
Y
Y
-
Mail – outgoing (SMTP)
Y
Y
-
* Only if purchased from TRS. ** It is the customer's responsibility to perform some level of diagnostics to determine whether a fault lies with their equipment (either USB modem or broadband router) if the device has not been purchased from TRS.
